CASE STUDY

MANAGED SOFTWARE SERVICES

Cadensoft’s Collaboration with SMART for a Delegates Convention Mobile Application

Client Overview

The International Association of Sheet Metal, Air, Rail, and Transportation (SMART) Workers, a large labor union, holds a significant delegates convention every five years. The week-long convention, attended by over 1,500 delegates, is dedicated to reviewing and amending the union’s constitution and bylaws. SMART needed a robust and secure mobile solution to deliver real-time updates of amendments, agendas, and other essential documents to delegates in attendance.

Challenges and Objectives

SMART partnered with Cadensoft to develop a custom mobile application to streamline document management, communication, and real-time updates during the convention. The project had several challenges and objectives: 

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Tight Deadline: Development began in April, with a hard deadline in August, leaving just a few months to complete the project. The MVP requirements had to be finalized, tested, and pre-loaded onto Android devices at least three weeks before the convention. 

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Document Management and Security: The app required a backend administrative UI where SMART’s staff could upload amendments, control document versioning, and schedule document publishing. It also needed to alert delegates when new amendments were available and ensure that all documents were accessible only during the convention and sequestered afterward.

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Offline Functionality: While delegates were on the convention floor, internet access was restricted. The app needed to function fully offline, allowing delegates to access documents, amendments, and updates without requiring an active internet connection. 

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Real-Time Updates: When delegates were in their hotel rooms or in designated Wi-Fi areas, the app needed to prompt users to download updates or check for over-the-air (OTA) app updates. A live-updated convention map and agenda were also crucial for keeping delegates informed. 

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Scalability and Performance: The app had to withstand high traffic, with over 1,500 users potentially downloading documents simultaneously. This required careful attention to ensuring the application could handle high-volume traffic without performance degradation. 

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Zero Margin for Error: The app’s performance would be under scrutiny from SMART’s international leadership, with no room for major errors or delays, as the convention was a high-visibility event within the organization. Given the short duration of the convention, any significant issues would have been too problematic to address on-site. 

Solution

Cadensoft tackled these challenges by delivering a custom-built Android mobile application with the following key features: 

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Administrative Dashboard: Cadensoft developed a web-based administrative UI for SMART’s on-site staff to upload documents, manage versions, schedule publishing dates, and add notes. This ensured that amendments could be uploaded in real time during the convention week. 

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Seamless Document Delivery: Once a document was uploaded, the app automatically alerted delegates and prompted them to download new amendments for review. The app maintained an organized list of amendments with versioning and timestamps, ensuring delegates always had access to the most current information.

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Offline Functionality: To accommodate the lack of internet access on the convention floor, Cadensoft ensured the app could store documents locally on the devices. Delegates could download updated materials from their hotel rooms or Wi-Fi-enabled areas, and all functionality worked seamlessly in offline mode. 

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Over-the-Air Updates: The app was designed to prompt delegates to install updates when new versions of the application or amendments were published. This was critical for ensuring delegates had the latest features and documents available without manual intervention.

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Resilient Performance: The app was engineered to handle the simultaneous activity of 1,500+ delegates downloading amendments and updates without performance issues. This ensured uninterrupted access to essential documents during peak periods.

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Security: The app featured robust security measures, ensuring that sensitive documents were fully accessible only during the convention. Afterward, all documents were sequestered and no longer available to delegates.

Outcome

The SMART convention mobile application was a resounding success. The project met all the critical objectives within the challenging deadline. Delegates seamlessly received and reviewed amendments during the convention without any significant performance issues. The administrative team was able to upload, version, and manage amendments with ease, and real-time updates ensured the delegates were always informed. SMART’s leadership was highly satisfied with the app’s performance, and the convention proceeded smoothly with no interruptions.

Conclusion

Cadensoft’s delivery of a high-quality mobile application, under significant time constraints, showcased their ability to meet the unique needs of large-scale events and complex workflows in a high-visibility, zero-error environment. In addition to meeting the MVP requirements within the established timeline, Cadensoft was able to implement additional scope before the same deadline delivering a significant number of value-add items for our client.

Customer Testimonial

As the Director of Information Technology for SMART, I had the daunting responsibility of ensuring the successful technical delivery of our mobile application for the SMART Delegates Convention. This event, which only happens every five years, is critical to our organization and involves over 1,500 delegates reviewing and amending our union’s constitution. When we partnered with Cadensoft, I knew we were in good hands. 

 

From the outset, Cadensoft understood the high stakes and worked with us as true partners. Their team was professional, responsive, and solution-oriented, working under an incredibly tight deadline to deliver a fully functional mobile application that exceeded our expectations. They quickly understood our complex requirements, from offline functionality to real-time document updates, and built a platform that ensured seamless delivery of amendments and critical information to all our delegates. Their attention to detail in ensuring the security of our sensitive documents and the robustness of the app under high traffic conditions was impressive. 

 

Cadensoft delivered the app on time and flawlessly executed our vision, allowing the convention to run without a hitch. Their technical expertise, combined with their collaborative approach, made them the ideal partner for such a high-visibility project. 

 

We trust Cadensoft as our go-to mobile solutions partner and look forward to continuing our partnership for future initiatives. If you’re looking for a team that can deliver under pressure, handle complexity, and provide real value, Cadensoft is the clear choice.

– Michael Vajentic
   Director of Information Technology
   SMART

Industry: SMART Labor Union

Location: Independence, OH

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